Streamline Group Housing & Rooms Control with APRC Expertise
Above Property Rooms Control (APRC) provides flexible support designed to help hotels strengthen hotel inventory management, improve guest satisfaction, and optimize pre-arrival processes. Our team of experts partners with properties to identify performance opportunities, recommend process improvements, and support measurable results across key guest experience metrics.
APRC supports Full-Service and Marriott Select Brand hotels across the United States and Canada with Rooms Control Annual Support, Task Force Support, Group Housing Support, GXP Support, GXP/PMS Training, and GXP Audits. By providing above-property expertise, APRC allows on-property teams to stay focused on delivering extraordinary customer service.
Rooms Control Support
APRC provides Annual Rooms Control and Task Force Rooms Control support for Full-Service and Marriott Select Brand hotels in the United States and Canada. Support is available for short-term needs, including 1- to 5-month task force assignments, as well as ongoing annual support. Our Rooms Control Support focuses on helping hotels improve key performance areas such as Intent to Recommend, Elite Appreciation, Chat Response Times, and the Contactless Journey Index.
Tier Offerings
- Tier 1
Available for Marriott Select Brands (MSB) with fewer than 150 rooms
- Tier 2
Available for Marriott Select Brands with 150+ rooms
or
Full-Service Premium Brands with fewer than 100 rooms - Tier 3
Available for Marriott Select Brands (MSB) in highly complex markets
or
Full-Service Premium Brands with 100-599 rooms - Tier 4
Available for Full-Service Premium Brands with 600+ rooms or those requiring assistance with crew/group blocking
or
Luxury Brands
Group Housing Support
APRC provides above-property support for hotels in the U.S. and Canada with group housing needs. Our Group Housing Specialists manage group blocks, rooming lists, reservation links, client updates, and group projections.
This support allows hotels to manage group inventory efficiently while enabling on-property teams to focus on guest service. By streamlining group housing processes, APRC helps boost revenue opportunities, support RevPAR growth, and improve operational efficiency.
Tier Offerings
- Tier 1
Available for Marriott Select Brands (MSB) with less than 10,000 annual group room nights
- Tier 2
Available for Marriott Select Brands (MSB)
or
Full-Service Premium Brands with less than 12,500 annual group room nights - Tier 3
Available for Marriott Select Brands (MSB)
or
Full-Service Premium Brands with less than 25,000 annual group room nights - Tier 4
Available for Full-Service Premium Brands with 25,00+ annual group room nights
or
Luxury Brands
or
Properties requiring custom deliverables/crew management
Maximize Efficiency with Our Additional Offerings
Discover our range of supplementary services, including GXP Support, Training, and Audits, designed to enhance your hotel’s operations and maximize revenue management.
Daily GXP Support (8am-5pm, local time of Hotel)
Extended Hours GXP Support (5pm-12am, local time of Hotel)
Overnight GXP Support (12am-8am, local time of Hotel)
24/7 GXP Support
GXP Basic Training (3 Hours)
GXP/PMS New Hire Training (10 hours)
GXP Audit and/or Implementation
Above Property Rooms Control Services
RMAS provides industry-leading hospitality management services designed to maximize your hotel's performance. Through Above Property Rooms Control (APRC), we offer flexible support options, including 7-day, 5-day, or weekend assistance. APRC identifies performance opportunities and offers actionable recommendations tailored to your hotel’s processes.
Leveraging access to key Marriott discipline leaders, APRC ensures rapid market response and delivers guest satisfaction-driven results. Our support drives superior performance, enhancing key metrics such as GXP Setup Compliance, Mobile Key Compliance, Mobile Keys Delivered, Case Closures, Chat Response Times, Highly Actionable Reviews, and Intent to Recommend scores
Unlock Seamless Support and Leadership with APRC
Plug & Play
- Easy enrollment
- Flexible support options
- Reduction in turnover, PTO, and other associate costs for participating hotels
Results
- Earn Clean Slate Credits
- Improve ITRec and BSA key drivers such as mobile keys delivered, chat responses, cases closed, highly-actionable reservations reviewed, & CEC takeover cases
Leadership
- Multiple levels of leadership
- Experienced Operations Leaders, Directors, & Vice Presidents