Annual Support Offerings

APRC offers Annual & Task Force Rooms Control Support, GXP/PMS Training, and GXP Audits for Full-Service and MSB Hotels in the US and Canada. Hotels can choose from 7 day a week, 5 day a week or weekend support.

Support includes weekly stand-up meetings, quarterly leadership touchpoints, review of GXP, customer care and Ambassador cases, reservation blocking, pre-arrival emails, mobile check-in, key and chat, review of discrepancies and balancing to actuals.

TASK FORCE SUPPORT

Above Property Rooms Control Task Force (1-5 months) Support provides coverage during periods of turnover or LOA. Support is available for 7 days a week or 5 days a week.

Tier 1

Available for Select Brand Hotels in tertiary markets with less than 150 rooms.

Tier 2

Available for Select Brand Hotels in Primary & Secondary markets with more than 150 rooms and Full-Service Hotels wtih less than 100 rooms.

Tier 3

Available for Full-Service Hotels in Primary & Secondary markets with 101-600 rooms.

Tier 4

Available for Full-Service Hotels in Primary & Secondary markets with more than 600 rooms.

APRC Benefits of Participation

Above Property Rooms Control SERVICES

RMAS offers industry-leading hospitality management services that will maximize your hotel's performance. Above Property Rooms Control will provide an extensive infrastructure for 7-day a week, 5-day a week or weekend support. APRC will identify opportunities and suggest recommendations based on hotel performance & processes.

APRC will leverage access to key Marriott discipline leaders enabling speed to market guest satisfaction-driving results. We will provide superior performance to achieve increased scores related to GXP Setup Compliance, Mobile Key Compliance, Mobile Keys Delivered, Cases Closed, Chats Responded To, Highly Actionable Reviewed & Intent to Recommend